SHIPPING POLICY

PROCESSING TIME

All orders are roasted fresh to order. We process and ship within 48 business hours of payment confirmation.

WHERE WE SHIP

We ship across Italy and Europe via GLS: all 27 EU countries plus the United Kingdom, Switzerland, Norway, Liechtenstein and Serbia. Pick your destination at checkout, that is the full list we currently cover. Shipping to the rest of the world is coming soon, join the waitlist and you'll be the first to know when your country is added.

DELIVERY TIMES

• Italy: 1–3 business days
• Europe: 3–7 business days
• Islands & remote areas: a little longer

Delivery estimates are not guaranteed and may vary due to customs or carrier delays.

SHIPPING RATES

Shipping is calculated at checkout based on destination and parcel weight. Order several bundles together and they ship as one parcel with a single combined fee. Customs and duties are not included, see below.

CUSTOMS & DUTIES

For destinations outside the EU customs union (United Kingdom, Switzerland, Norway, Liechtenstein and Serbia), any import duties or customs fees are paid by the recipient to the carrier on delivery. They are set by the destination country, vary case by case, and are never charged at checkout. Destinations where customs may apply are flagged in the checkout selector.

TRACKING

Once your order ships you'll get an email with your GLS tracking code and a link to check its status.